Introduction: “At Planino LLC, we strive to provide a seamless shopping experience. Below, you will find our detailed shipping and returns policies to ensure you are fully informed about your purchase.”

Shipping Policies:

1. Domestic Shipping (USA):
• Delivery Time: Typically within 12-15 business days.
• Shipping Cost: Calculated at checkout based on the weight of the items and the delivery location.
• Tracking: You will receive a tracking number via email once your order is shipped. Use this number to track your order on our website or the carrier’s website.
2. International Shipping:
• Delivery Time: Usually 12-20 business days, but times may vary based on the destination and customs processes.
• Shipping Cost: Calculated at checkout based on the weight of the items and the delivery location.
• Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Return Policies:

1. Return Policy:
• Eligibility: Customers can return products within 30 days of receipt for a full refund or exchange. Items must be unused and in their original packaging.
• Non-Returnable Items: Certain items, such as custom orders and final sale products, may not be eligible for return. Please check the product description for details.
2. Return Process:
• Step 1: Contact Customer Service at returns@planinousa.com or call +1-800-123-4567 with your order number and reason for return.
• Step 2: Receive Return Authorization and instructions for sending back the item.
• Step 3: Ship the item back to us using the provided instructions. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
• Step 4: Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days.

Damaged or Defective Items: “If you receive a damaged or defective item, please contact us immediately at support@planinousa.com with your order number and a description of the issue. We will arrange for a replacement or refund.”

Refunds:

• Processing Time: Refunds are processed within 5-7 business days after we receive and inspect the returned item.
• Method: Refunds will be issued to the original payment method used at the time of purchase.
• Notification: You will receive an email notification once your refund has been processed.

Additional Information:

• Exchanges: If you need to exchange an item for a different size or product, follow the return process and specify the desired exchange in your return request.
• Contact Information: For any questions or concerns about shipping and returns, please contact our customer service team at:
• Email: support@planinousa.com

Phone: +1-800-123-4567