Contact Us
Address
Planino LLC 2201 Menaul Blvd NE, Ste A Albuquerque, NM 87107 USA
Phone
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FAQ
What is the delivery time for products?
Delivery times vary based on location. Typically, orders within the USA are delivered within 12-15 business days. International orders usually take 12-20 business days.
How do I sign up for a retreat or course?
You can sign up for our retreats and courses directly on our website under the ‘Shop’ section. Simply select the desired course or retreat, add it to your cart, and proceed to checkout. For any assistance, feel free to contact our customer support.
What is your return policy?
We offer a 30-day return policy for all products. Items must be unused and in their original packaging. To initiate a return, contact our customer service team with your order details at returns@planinousa.com or call +1-800-123-4567.
How do I contact customer support?
You can reach our customer support team via email at support@planinousa.com or by phone at +1-800-123-4567. We are available Monday through Friday from 9 AM to 6 PM EST.
Are your products certified for authenticity?
Yes, all our products have the required certifications to ensure their authenticity and quality. We work closely with our suppliers to maintain high standards of quality and integrity.
Do you offer international shipping?
Yes, we ship our products internationally. Shipping costs and delivery times will vary based on the destination. Detailed shipping information will be provided at checkout.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placing them. Please contact our customer support team as soon as possible to make any changes.