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Terms and Conditions

Introduction: “Welcome to Planino LLC’s Terms and Conditions. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully.”

Website Usage: “By using our website, you agree to these terms and conditions. If you do not agree, please do not use our website.”

Product Orders:

  • Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
  • Pricing: Prices for products are subject to change without notice. We strive to ensure that all prices are accurate, but errors may occur. If we discover an error in the price of any item you have ordered, we will inform you as soon as possible and give you the option to reconfirm or cancel your order.
  • Payment: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

Returns and Refunds:

  • Return Policy: Customers can return products within 30 days of purchase for a full refund or exchange. Items must be unused and in their original packaging.
  • Return Process: To initiate a return, contact our customer service team at returns@planinousa.com or call +1-800-123-4567. Once authorized, ship the item back to us using the provided instructions. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • Refunds: Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days.

Shipping:

  • Shipping Policies: Planino LLC offers worldwide shipping, fulfilled from the USA. Delivery times vary depending on the destination:
    • Domestic (USA): Typically within 12-15 business days.
    • International: Usually 12-20 business days, but times may vary based on the destination and customs processes.
  • Shipping Costs: Shipping costs are calculated at checkout based on the weight of the items and the delivery location.
  • Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.

Privacy: “Your personal information is used in accordance with our privacy policy. We are committed to protecting your privacy and ensuring the security of your personal information.”

Limitation of Liability: “Planino LLC is not liable for any damages arising from the use or inability to use our products or services. This includes but is not limited to direct, indirect, incidental, punitive, and consequential damages.”

Governing Law: “These terms and conditions are governed by the laws of the United States. Any disputes arising from these terms will be resolved in accordance with U.S. law.”

Changes to Terms: “We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the new terms.”

Contact Information:

  • For any questions or concerns about these terms and conditions, please contact us at:
    • Email: support@planinousa.com
    • Phone: +1-800-123-4567
    • Address:
      • Planino LLC
      • 2201 Menaul Blvd NE, Ste A
      • Albuquerque, NM 87107
      • USA